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Shipping policy

Got it — so we’re starting fresh for Cristal Kart and need a shipping policy from scratch.
Since it’s a clothing brand on Shopify, the policy should:

  • Build trust with customers

  • Be clear on shipping times, costs, and locations

  • Set realistic expectations to avoid disputes

  • Match Shopify & courier service norms

Here’s a ready-to-use shipping policy you can customize for Cristal Kart:

Cristal Kart – Shipping Policy

Last Updated: [30/09/2025]

At Cristal Kart, we want your shopping experience to be smooth, transparent, and worry-free.
Below is our detailed shipping policy for your reference.

1. Processing Time

  • All orders are processed within 1–2 business days (Monday to Friday, excluding public holidays).

  • Orders placed after 5:00 PM will be processed the next business day.

2. Shipping Locations

  • We currently ship across India.

  • International shipping will be introduced soon.

3. Shipping Charges

  • Free standard shipping on all orders above ₹999.

  • Orders below ₹999 will have a flat shipping fee of ₹79.

4. Delivery Time Estimates

  • Metro Cities: 3–5 business days

  • Non-Metro Cities: 5–7 business days

  • Remote Locations: 7–10 business days

Please note: Delivery times may vary due to courier delays, weather conditions, or high-demand seasons.

5. Order Tracking

  • Once your order is shipped, you will receive a tracking number via email/SMS.

  • You can track your package directly through the courier’s website or from your Cristal Kart account.

6. Delayed or Lost Shipments

  • If your order has not arrived within 10 business days from dispatch, please contact our support team at +919520829937

  • We will assist you in tracking or replacing the order.

7. Incorrect Address

  • Please double-check your address at checkout. Cristal Kart will not be responsible for delays or lost packages due to incorrect or incomplete shipping details.

8. Contact Us

For any shipping-related queries, feel free to reach us at:
📧 crystalcart6@gmail.com
📞 +919520829937

If you want, I can also make a beautiful Shopify-friendly HTML version of this so it looks clean and professional on your store’s “Shipping Policy” page.
That way, it will match your brand colors and format nicely.

Do you want me to prepare that HTML version next?